Motorola Phone Not Receiving Texts – 18 Solutions

If you’re a Motorola phone user and your texts aren’t being delivered, you’re not alone. Thousands of people are reporting the same issue. But don’t worry, we’ve got the fix. Just follow these simple steps and you’ll be back to texting in no time!

A Motorola phone is great for communication but when texts are not being received it can be very frustrating. There are a few things that can cause this problem. The most common reason is that the message center number is not correct. The message center number is the number that your phone uses to send texts. If this number is incorrect, your texts will not go through.

If your Motorola phone is not receiving texts, the first thing you should do is check for any network outages in your area. If there are none, then the next step is to check your phone’s settings. Make sure that you have the correct SMSC (Short Message Service Center) number entered. This number is usually provided by your network provider.

How to fix Motorola phone not receiving texts

1. Check for network outages

If the network service is weak or unavailable, your texts will not go through. Check for any reported outages in your area and wait until service is restored before trying to send another text.

You need to have a good network signal to send or receive texts. Sometimes the company has turned off the ability to send texts due to billing reasons.

Or the company has turned off signals for a limited time. It may be due to some technical difficulties too. You can confirm it from the official website of the service provider.

You can also change location as sometimes the problem is with the place you are in and not with your phone.

2. Check your phone’s settings

If you still cannot send or receive texts, the next step is to check your phone’s settings. Make sure that you have the correct SMSC (Short Message Service Center) number entered. This number is usually provided by your network provider.

To find this number, open your phone’s messaging app and go to Settings. In the Settings menu, look for an option called Message center or Message center number. This is where you will find the correct number to enter.

If you still can’t find the right number, contact your network provider and they will be able to help you.

3. Restart your phone

If you’ve tried all of the above and you’re still having trouble sending or receiving texts, the next step is to restart your phone. This will sometimes clear up any temporary problems that may be causing the issue.

To restart your phone, simply turn it off and then turn it back on again. Once it has rebooted, try sending a text message and see if it goes through.

If you’re still having trouble, the next step is to contact your network provider and they will be able to help you further.

4. Check the blocklist

If you’re still not receiving texts, the next step is to check if you have any numbers blocked. To do this, go to your phone’s settings and find the option for blocked numbers. If you see any numbers listed here, try removing them and then send a text to that number.

If you’re still having trouble, the next step is to contact your network provider and they will be able to help you further.

A friend might have blocked your number by mistake.

5. Delete and re-add contacts

 If you still aren’t receiving texts, the next step is to delete and re-add the contact that you’re trying to text. To do this, open your phone’s contacts app and find the contact that you want to delete. Once you’ve found it, tap on the trash can icon to delete the contact.

Once the contact has been deleted, add them back into your contacts list and then try sending a text message.

6. Update your PRL and profile

If you’re still having trouble sending or receiving texts, the next step is to update your PRL and profile. Your PRL is your Preferred Roaming List and it tells your phone which networks are available in your area. Updating this list will sometimes help improve your phone’s signal.

To update your PRL, open your phone’s settings and find the option for System updates or Software updates. Once you’re in this menu, look for an option to Update PRL or Update Profile. Tap on this and follow the prompts to update your information.

After updating your PRL, try sending a text message and see if it goes through. If you’re still having trouble, the next step is to contact your network provider and they will be able to help you further.

7. Enter the correct SMSC number

 If you’re still not receiving texts, the next step is to enter the correct SMSC number. The SMSC number is the number that your phone uses to send text messages. If this number is entered incorrectly, your texts will not be delivered.

To find the correct SMSC number, contact your network provider and they will be able to help you. Once you have the correct number, enter it into your phone’s settings and try sending a text message again.

If you’re still having trouble, the next step is to contact your network provider and they will be able to help you further.

8. Check for app updates

 If you’re still not receiving texts, the next step is to check for any app updates. Sometimes, there may be an update for your messaging app that will fix the problem.

To check for updates, open the Google Play Store and search for your messaging app. Once you’ve found it, tap on the Update button to install any available updates.

If you’re still having trouble, the next step is to contact your network provider and they will be able to help you further.

9. Delete extra messages

 If you’re still not receiving texts, the next step is to delete any extra messages that you may have. Sometimes, too many messages can cause problems with your messaging app.

To delete your messages, open your messaging app and go to your inbox. From here, select all of the messages that you want to delete and tap on the trash can icon. Once you’ve deleted your messages, try sending a text message again.

If you’re still having trouble, the next step is to contact your network provider and they will be able to help you further.

10. Check the message center number

If you’re not receiving texts, one of the first things you should do is check your message center number. This is the number that texts are sent to and if it’s incorrect, you will not receive any texts.

To check your message center number, open your phone’s messaging app and go to the Settings menu. From here, look for an option called Message center or Service center and make sure that the number listed is correct. If it’s not, update it and then try sending a text message again.

11. Check your SIM card

 If you’re still not receiving texts, the next step is to check your SIM card. If your SIM card is damaged or inserted incorrectly, it can cause problems with your phone’s ability to send and receive texts.

To check your SIM card, remove it from your phone and inspect it for any damage. If there is any damage, you will need to get a new SIM card from your network provider. If your SIM card is not damaged, try inserting it into your phone again and see if that fixes the problem.

12. Activate Motorola from Verizon

If you still cannot send or receive texts, the next step is to activate your Motorola phone from Verizon. To do this, you will need to contact Verizon customer support and they will be able to help you further.

You can reach Verizon customer support by calling 1-800-922-0204.

13. Update software of Motorola

If you’re still not receiving texts, the next step is to update your Motorola phone’s software. To do this, open your phone’s settings and find the option for System updates or Software updates. Once you’re in this menu, look for an option to Update software. Tap on this and follow the prompts to update your information.

After updating your software, try sending a text message and see if it goes through. If you’re still having trouble, the next step is to contact your network provider and they will be able to help you further.

14. Wipe cache partition

If you’re still not receiving texts, the next step is to wipe your Motorola phone’s cache partition. This will delete any temporary files that may be causing problems with your phone.

To wipe your cache partition, you will need to power off your phone and then press and hold the Volume down and Power buttons simultaneously. After a few seconds, you should see the Android Recovery menu appear on your screen. From here, use the Volume down button to highlight the option for Wipe cache partition and press the Power button to select it. Once this is done, your phone will reboot and hopefully, the problem will be fixed.

15. Hard reset

If you’re still not receiving texts, the next step is to perform a hard reset on your Motorola phone. This will delete all of the data on your phone, so make sure to back up your important files before you proceed.

To hard reset your phone, you will need to power it off and then press and hold the Volume down and Power buttons simultaneously. After a few seconds, you should see the Android Recovery menu appear on your screen. From here, use the Volume down button to highlight the option for Factory data reset and press the Power button to select it. Once this is done, follow the prompts to erase all of the data on your phone.

After performing a hard reset, try sending a text message and see if it goes through. If you’re still having trouble, the next step is to contact your network provider and they will be able to help you further.

16. Contact your network operator

If you’ve tried all of the steps above and you’re still not receiving texts, the next step is to contact your network operator. They will be able to help you troubleshoot the problem and find a solution.

You can reach your network operator by calling them or by visiting their website.

17. Check for hardware damage

If you’ve tried all of the steps above and you’re still not receiving texts, there may be some hardware damage on your Motorola phone. In this case, you will need to take it to a repair shop and have them take a look at it.

18. Check the message center number

If you’re not receiving texts, one of the first things you should do is check your message center number. This is the number that texts are sent to and if it’s incorrect, you will not receive any texts.

To check your message center number, open your phone’s messaging app and go to the Settings menu. From here, look for an option called Message center or Service center and make sure that the number listed is correct. If it’s not, update it and then try sending a text message again.

Closing thoughts

If you’re still not receiving texts, the best thing to do is contact your network provider. They will be able to help you troubleshoot the problem and find a solution. You can reach your network operator by calling them or by visiting their website.

I hope this article helped solve your problem! If you have any other questions or comments, please feel free to leave them below.

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