Bose headphones are known for their high-quality sound noise cancellation and wireless connectivity. However some users may encounter problems with their headphones not turning on or off properly. This can be frustrating and prevent you from enjoying your music or calls. In this article we will explain the possible causes of this issue and how to fix it.
Key Takeaways
- Bose headphones may not turn on or off because of a low or faulty battery software bugs or a defective power button.
- To fix Bose headphones that won’t turn on you should charge them fully replace the battery or power button or contact Bose support.
- To fix Bose headphones that won’t turn off you should reset them connect them to a charger and try to power them off or update the firmware version.
- You can check the battery level and firmware version of your headphones using the Bose Connect app or the Bose Updater website.
Why Do Bose Headphones Not Turn On or Off?
There are several reasons why your Bose headphones may not turn on or off as expected. Here are some of the most common ones:
Low or Faulty Battery
Bose headphones use rechargeable lithium-ion batteries that provide up to 20 hours of playtime between charges. However if the battery is low or drained the headphones may not turn on at all.
You should always check the battery status of your headphones before using them. You can do this by pressing the power button and listening to the voice prompt or by looking at the LED indicator on the right earcup.
If the battery is low you should charge your headphones using a compatible USB cable and power source. It may take up to 2.5 hours to fully charge your headphones. If the battery is faulty it may not accept or hold a charge properly.
This can happen if the battery is exposed to high temperatures physical damage or excessive charging cycles. In this case you may need to replace the battery with a genuine one from Bose or an authorized dealer.
Software Bugs
Software bugs are glitches or errors that affect the performance of your headphones. They can cause your headphones to behave erratically such as not turning on or off not connecting to Bluetooth devices or not playing sound.
Software bugs can occur due to various factors such as outdated firmware incompatible devices or environmental interferences.
To fix software bugs you should update the firmware of your headphones to the latest version. Firmware is the software that controls the functions and features of your headphones.
You can update the firmware using the Bose Connect app on your smartphone or tablet or the Bose Updater website on your computer. Updating the firmware can improve the stability and functionality of your headphones.
Another way to fix software bugs is to reset your headphones. Resetting your headphones can clear any settings or data that may be causing problems. To reset your headphones you should follow these steps:
- Turn off your headphones and wait for 30 seconds.
- Plug your headphones into a USB power source using a USB cable and wait for 5 seconds.
- Unplug your headphones from the power source and wait for 1 minute.
- Turn on your headphones and try to use them normally.
Defective Power Button
The power button is located on the right earcup of your headphones. It is used to turn on or off your headphones as well as to pair them with Bluetooth devices. The power button works by creating an electrical connection that signals the power supply to provide power to the headphone components. However if the power button is defective it may not create this connection properly. This can prevent your headphones from turning on or off.
A defective power button can be caused by wear and tear physical damage dirt or moisture. To fix a defective power button you may need to clean it with a soft cloth or cotton swab dipped in rubbing alcohol. You may also need to replace it with a new one from Bose or a professional technician. If you are not confident in repairing your power button yourself you should contact Bose support for assistance.
How to Fix Bose Headphones That Won’t Turn On
If your Bose headphones won’t turn on you should try these solutions:
| Possible Causes of Bose Headphones Not Turning On or Off | Solutions |
| Low or Faulty Battery | Charge Your Headphones Fully Replace the Battery |
| Software Bugs | Reset Your Headphones Update Your Firmware Version |
| Defective Power Button | Clean or Replace the Power Button |
Charge Your Headphones Fully
The first thing you should do if your Bose headphones won’t turn on is to charge them fully. As mentioned earlier a low battery can prevent your headphones from turning on. To charge your headphones fully you should follow these steps:
- Plug one end of the USB cable into a USB port on your computer or a wall charger.
- Plug the other end of the USB cable into the micro-USB port on the right earcup of your headphones.
- Wait for the LED indicator on the right earcup to blink amber. This means that your headphones are charging.
- Wait for the LED indicator to turn solid green. This means that your headphones are fully charged.
- Unplug your headphones from the USB cable and try to turn them on.
| How to Check the Battery Status of Your Bose Headphones | LED Indicator | Voice Prompt |
| Press the Power Button | Green: High Amber: Medium Red: Low None: Empty | “Battery High/Medium/Low/Empty” |
| Look at the LED Indicator on the Right Earcup | Green: High Amber: Medium Red: Low None: Empty | None |
Replace the Battery or Power Button
If charging your headphones fully does not work you may need to replace the battery or power button of your headphones. As mentioned earlier a faulty battery or power button can prevent your headphones from turning on. To replace the battery or power button of your headphones you should follow these steps:
- Locate the battery compartment on the right earcup of your headphones. It is covered by a plastic cover that has a small notch on the bottom edge.
- Use a coin or a flat-head screwdriver to pry open the cover by inserting it into the notch and twisting it gently.
- Remove the cover and slide out the battery from the compartment.
- Insert a new battery into the compartment making sure that the positive and negative terminals match the markings on the compartment.
- Replace the cover and snap it into place.
- Try to turn on your headphones.
If replacing the battery does not work you may need to replace the power button of your headphones. To replace the power button of your headphones you should follow these steps:
- Locate the power button on the right earcup of your headphones. It is a small circular button that has a Bluetooth symbol on it.
- Use a sharp tool such as a knife or a needle to pry off the power button from the earcup. Be careful not to damage the earcup or the button.
- Remove the power button and inspect it for any signs of damage such as cracks dents or corrosion.
- If the power button is damaged replace it with a new one from Bose or a professional technician. If the power button is not damaged clean it with a soft cloth or cotton swab dipped in rubbing alcohol.
- Reattach the power button to the earcup and press it firmly until it clicks into place.
- Try to turn on your headphones.
Contact Bose Support
If none of the above solutions work you may need to contact Bose support for help. Bose support can diagnose and repair your headphones or offer you a replacement or refund if your headphones are under warranty. To contact Bose support you should follow these steps:
- Visit the Bose website and click on “Support” at the top of the page.
- Select your product from the list of categories and models.
- Click on “Contact Us” at the bottom of the page.
- Choose your preferred method of contact such as phone email chat or social media.
- Provide your product details such as serial number model name and purchase date.
- Explain your problem and request assistance.
Can the Fix for Bose Headphones Not Turning Off/On be Applied to Other Electronic Devices?
While the fix for Bose headphones not turning off/on may not directly apply to other electronic devices, some troubleshooting methods could be similar. It’s always best to refer to the specific user manual for each device to find a solution. Additionally, seeking advice from tech forums and communities can also help. A similar approach can be taken when looking for tips and tricks for playing BeamNG.drive on Xbox 2023.
How to Fix Bose Headphones That Won’t Turn Off
If your Bose headphones won’t turn off you should try these solutions:
Reset Your Headphones
The first thing you should do if your Bose headphones won’t turn off is to reset them. As mentioned earlier resetting your headphones can fix software bugs that may be causing problems. To reset your headphones you should follow these steps:
- Turn off your headphones and wait for 30 seconds.
- Plug your headphones into a USB power source using a USB cable and wait for 5 seconds.
- Unplug your headphones from the power source and wait for 1 minute.
- Turn on your headphones and try to turn them off.
Connect Your Headphones to a Charger and Try to Power Them Off
Another solution you can try if your Bose headphones won’t turn off is to connect them to a charger and try to power them off. Sometimes connecting your headphones to a charger can reset their internal circuitry and allow them to turn off normally. To do this you should follow these steps:
- Plug one end of the USB cable into a USB port on your computer or a wall charger.
- Plug the other end of the USB cable into the micro-USB port on the right earcup of your headphones.
- Wait for a few seconds until you hear a voice prompt saying “Battery charging”.
- Press and hold the power button for 3 seconds until you hear a voice prompt saying “Powering off”.
- Release the power button and unplug your headphones from the USB cable.
Update Your Firmware Version
The last solution you can try if your Bose headphones won’t turn off is to update your firmware version. As mentioned earlier updating your firmware version can improve the stability and functionality of your headphones. To update your firmware version you should follow these steps:
- Download and install the Bose Connect app on your smartphone or tablet from the App Store or Google Play Store.
- Turn on your headphones and pair them with your device via Bluetooth.
- Open the Bose Connect app and tap on the gear icon at the bottom right corner of the screen.
- Tap on “Product Info” and check if there is an update available for your headphones. If there is tap on “Update Now” and follow the instructions on the screen. Alternatively you can update your firmware version using the Bose Updater website on your computer. To do this you should follow these steps:
- Visit [the Bose Updater website]and follow the instructions on the screen.
- Connect your headphones to your computer using a USB cable.
- Click on “Check for Updates” and wait for the website to detect your headphones and check for updates.
- If there is an update available click on “Download” and wait for the update to download and install on your headphones.
- Disconnect your headphones from your computer and try to turn them off.
| How to Check the Battery Status of Your Bose Headphones | LED Indicator | Voice Prompt |
| Press the Power Button | Green: High Amber: Medium Red: Low None: Empty | “Battery High/Medium/Low/Empty” |
| Look at the LED Indicator on the Right Earcup | Green: High Amber: Medium Red: Low None: Empty | None |